Terms and Conditions

Check-in

Check in closes 30 minutes before the estimated time of departure. Departure time will not be extended for guests who arrive late. We recommend that you honor this check in deadline to ensure timely departure. We will not be liable to you for any loss or expense whatsoever resulting from your failure to comply fully with this. A fee of one thousand (1000) Naira will be applicable for reschedule due to lateness or no show. This is subject to vehicle availability on desired route. Please note that in the event of this change, you are not guaranteed a preferred seat choice.

Luggage Allowance

Guests are entitled to one medium sized luggage (30”x22”x15) per ticket for comfort and safety purposes. Please note that we will not be able to accommodate any luggage with dimensions exceeding our requirements . In cases where luggage is in excess, guests would either need to send the excess luggage via our sister company GIG Logistics or purchase an extra seat to cater to this. Guests are also advised to monitor their luggage, till their final destination. Electronics, laptops and other valuable items, are not to be placed in the trunk of our vehicles, but carried as hand luggage. Please note that hazardous materials will not be accepted. This includes but not limited to materials like- gas cylinders (empty or with content), generators, building materials, fuel in gallons, agrochemicals, herbicides, pesticides, e.t.c. Please contact GIG Logistics for conveyance of these materials.

Refund Policy

GIGM.com has a no refund policy. Tickets can be carried over to be utilized at a future date with validity restricted to within one month of ticket purchase. Kindly send a mail to contact@gigm.com with the new itinerary before the travel date.

Managing Reservations (Rescheduling and Rerouting)

We have a self help service for reschedule. This can be done by signing into your account on the mobile app or booking platform. Alternatively a reschedule request can be sent to contact@gigm.com. Please note that this attracts an administrative fee of one thousand (1000) Naira only.

Rerouting request can be sent to contact@gigm.com. An administrative fee of one thousand (1000) Naira as well as the difference in fare of the new route will be collected from you on the day of departure. Please note, that there will be no refund should the fare for your desired new route be lower than the old route.

Error debits on online transactions

Guests are advised to contact their banks should they require a refund due to double debits, debits without value on card transactions or USSD payments without value using our online booking platform. Refund request originating from bank transfers can be processed by sending an email to contact@gigm.com. Once we confirm that funds were acquired and the account number to be credited presented, refund will be made within seven (10) working days.

Price Changes

Prices are subject to change without prior notice to guests due to unforeseen economic circumstances.

Child Fare Rate

We care about the safety of children and have provided a massive discount of 50 percent when you do bookings for children online and 30 percent when you do bookings over the counter. However please note the following;

  • The Child fare rate only applies to children between the ages of 2-10.
  • Children within this age band cannot travel without being accompanied by an adult.
  • Child fare rate can only be enjoyed upon tendering a photocopy of a valid means of identification for child(ren) on planned day of travel. Failure to do this implies cancelation of discount given.
  • An adult is only allowed a maximum of three child fare rates per booking.

Animals and pets onboard

GIGM.com conveys humans and not animals or pets.

Carriage of unaccompanied children

GIGM.com will not accept reservations or provide transportation for unaccompanied children below the age of 16 for any itinerary.

Smoking Policy

Smoking is prohibited while on board

Sale of Tickets

Please note that GIGM bus tickets are not transferable and cannot be resold to anyone else.

Departure time

We try our best to maintain our stated departure times. However, we are at liberty to change the scheduled time of departure should we be faced with circumstances beyond our immediate control. In the event that this happens, we will inform you of the new departure time immediately.

Ticket Validity

We cherish our relationship with all our guests and have created a window for unused tickets to be utilized within a period. Tickets not used to travel or checked in have a validity of one (1) month from date of purchase, as long as the amount paid for the cancelled journey is not less than the cost of the proposed journey.

Lost/Forgotten Items

Guests are advised to monitor their luggage while at our terminals or in our vehicles. Should any item be stolen, lost or forgotten, we will not be held liable. Unclaimed properties are kept for a maximum of 30 days before it is disposed off (except perishable items which will be discarded same day if unclaimed to prevent contamination.

Guests are advised to note the above terms and conditions.