Terms and Conditions


Check in closes 30 minutes before the estimated time of departure. Departure time will not be extended for Guests who arrive late. We recommend that you honor this check in deadline to ensure on time departure. We will not be liable to you for any loss or expense whatsoever resulting from your failure to comply fully with this. Should there be a next available vehicle to convey guests, a fee of five hundred (500) Naira will be applicable for a reschedule due to lateness. The actual seat booked is not guaranteed in this case as it is subject to availability.

Luggage Allowance

Guests are entitled to one medium sized luggage per ticket. In cases where Luggage is in excess, Guests would either need to send the excess luggage via our sister company GIG Logistics or buy an extra seat to accommodate luggage. We reserve the right to cancel your reservation if you do not comply with luggage allowance as indicated. Hazardous materials will not be accepted.

Refund Policy

GIGM.com has a no refund policy. Tickets can be carried over to be utilized at a future date with validity restricted to within one month of ticket purchase. Kindly send a mail to contact@gigm.com with the new itinerary before the travel date.

Error debits on online transactions

Guests are advised to contact their banks should they require a refund due to double debits or debits without value while using our online booking platform.

Price Changes

Prices are subject to change without prior notice to guests due to fuel prices and/or unforeseen economic circumstances.

Child Fare Rate

We care about the safety of children and have provided a massive discount of 50 percent when you do bookings for children online and 30 percent when you do bookings over the counter. However please note the following:

  • The Child fare rate only applies to children between the ages of 2-10.
  • Children within this age band cannot travel without being accompanied by an adult.
  • Child fare rate can only be enjoyed upon tendering a photocopy of a valid means of identification for child(ren) on planned day of travel. Failure to do this implies cancelation of discount given.
  • An adult is only allowed a maximum of three child fare rates per booking.

Animals and pets onboard

GIGM.com conveys humans and not animals or pets.

Carriage of unaccompanied children

GIGM.com will not accept reservations or provide transportation for unaccompanied children below the age of 16 for any itinerary.

Smoking Policy

Smoking is prohibited while on board

Managing Reservations

Should a Guest decide to reschedule or reroute trip before planned day or time of travel, a call should be made to 08090491396 or email sent to contact@gigm.com for a reschedule at no extra charge.  Reschedules after time and day of travel will attract an administrative fee of five hundred (500) Naira only.

Rerouting request requires administrative fee of 500 naira as well as the difference in fare of the new route whether or not this request is made before planned day and time of travel.

Sale of Tickets

Please note that bus tickets at GIGM.com are not transferable and cannot be resold to anyone else

Departure time

We try our best to maintain our stated departure times. However, we are at liberty to change the scheduled time of departure should we be faced with circumstances beyond our immediate control. In the event that this happens, we will inform you of the new departure time immediately.

Ticket Validity

We cherish our relationship with all our Guests and have created a window for unused tickets to be utilized within a period. Tickets not used to travel or checked in have a validity of one (1) month from date of purchase, as long as the amount paid for the cancelled journey is not less than the cost of the proposed journey. 

Guests are advised to note the above terms and conditions.