GIGM FAQs

Online booking is a convenient way of booking your trips over the internet. Using GIGM online services you can- request a particular seat & pay online by your credit or debit card using our secure server.
Please click on this link for directions on how to book online
Please contact our Online booking support on 08172011591
Yes; You do not need to pay or provide your card details to check availability and fares. We only require your payment details if you choose to complete a booking.
Once you have confirmed your trip, personal and payment details, deductions will be made from your account and a summary of this information will be displayed along with your booking reference. SMS / email notifications stating it as a SUCCESSFUL TRANSACTION will also be sent to the email address/mobile number provided by you during the booking process. The booking reference indicates that your reservation has been confirmed.
If you make a reservation online, you will receive an email communicating details of your trip. Kindly present a print out of this email or show the reference code for your boarding ticket to be issued to you at the terminal.
Please click on the link
Kindly click link for more information
Kindly click for more information Please see our terminal schedule at link on the GIGM website
MasterCard, Visa, Verve cards are acceptable means of payment on our online platform and POS at the terminals. We are working towards adding more payment options to our online platform.
It is displayed on the notification sent to the email your registered with after your booking and payment has been made. It is often times alpha-numeric and occasionally only numeric; for priority bus booking, it starts with the PS- followed by the 6 numeric or alpha-numeric characters
Kindly contact our online booking support on 08172011591, any of our customer care lines as listed on the GIGM website for assistance or send email to contact@gigm.com
Kindly contact our online booking support staff on 08172011591 or any of our customer care lines and emails as listed on the GIGM website for assistance.
We have a no refund policy. All payments are final. However, the tickets are valid for a period of 2 months after which GIGM is not under obligation to honor.
It is your responsibility to monitor your items when travelling with our buses and through our facilities. However, we will assist in trying to locate the items left behind in the bus cabin or Terminal premises if we are contacted immediately. Please see our website for the contact number of various terminals.
The seat no 2 in our vehicles are generally reserved for Luggage. It is only at the event of it not being utilized for luggage that it is then sold to a guest with preference given to anyone who may have indicated interest for the seat initially.
All payments are to be made over the counter to the Ticketer after declaring your luggage size. Usually an extra seat (s) is/ are paid for. This must be receipted as evidence of payment.
All guests are meant to be at the terminal at least 30 minutes before their departure time. Not making it by the ascribed time according to the terms and conditions on your ticket, will amount to paying a N500.00 fee to reschedule the trip to the next bus if available.
One medium sized luggage. Guests should endeavor to be at least 30 minutes before set departure time. This is to enable the Terminal customer care staff assess your luggage. Should your luggage exceed the acceptable limit in some cases, you may be required to pay for an additional seat(s) to comfortably accommodate the baggage and maintain the safety standards of GIGM. Your safety is of primary concern to us.

Please note the following:
Unclaimed properties are generally kept for 30 days before it is disposed of (except perishables which are discarded by next day to prevent contamination). If the lost property is perishable property, or becomes objectionable or a health risk before the end of the day it was lost or forgotten, we reserve the right to destroy or dispose of it at any time.
Kindly endeavor to call the terminal manager immediately. You can reach all our terminals as listed on the GIGM website. Please note this may be subject to change in accordance with modifications in our policies. If you are to claim any item or lost property, you will be required to satisfy us that the item belongs to you.