GIGM FAQs

Online booking is a convenient way of booking your trips over the internet. Using GIGM online services you can- request a particular seat & pay online by your credit or debit card using our secure server.
Please click on this link for directions on how to book online
Please contact our Online booking support on 09087342709
Yes; You do not need to pay or provide your card details to check availability and fares. We only require your payment details if you choose to complete a booking.
Once you have confirmed your trip, personal and payment details, deductions will be made from your account and a summary of this information will be displayed along with your booking reference. SMS / email notifications stating it as a SUCCESSFUL TRANSACTION will also be sent to the email address/mobile number provided by you during the booking process. The booking reference indicates that your reservation has been confirmed.
If you make a reservation online, you will receive an email communicating details of your trip. Kindly present a print out of this email or show the reference code for your boarding ticket to be issued to you at the terminal.
Please click on the link
Kindly click link for more information
Kindly click for more information Please see our terminal schedule at link on the GIGM website
MasterCard, Visa, Verve cards, Gtb USSD, Bank Transfer are acceptable means of payment on our online platform and POS at the terminals. We are working towards adding more payment options to our online platform.
It is displayed on the notification sent to the email you registered with after your booking has been made. It is an alpha-numeric code.
Kindly contact our online booking support on 09087342709 , any of our customer care lines as listed on the GIGM website for assistance or send email to contact@gigm.com
Kindly contact our online booking support on 09087342709 or any of our customer care lines and emails as listed on the GIGM website for assistance.
We have a no refund policy. All payments are final. However, the tickets are valid for a thirty day period from date of purchase.
It is your responsibility to monitor your items when travelling with our buses and through our facilities. However, we will assist in trying to locate the items left behind in the bus cabin or Terminal premises if we are contacted immediately.
The seat no 2 in our vehicles are generally reserved for Luggage. It is only at the event of it not being utilized for luggage that it is then sold to a guest with preference given to anyone who may have indicated interest for the seat initially.
All payments are to be made over the counter to the Ticketer after declaring your luggage size. Usually an extra seat (s) is/ are paid for. This must be receipted as evidence of payment.
Guests check-in closes 30 minutes before departure time. Failure to meet this time for any reason will attract an administrative of one thousand naira (N1000) for rescheduling. Please note that rescheduled tickets are subject to schedule, bus type and seat availability. The reschedule fee applies, pre or post departure day and time.
Guests are entitled to one medium sized luggage. Should luggage exceed the acceptable limit, you may be required to pay for an additional seat(s) to comfortably accommodate the baggage or send the excess luggage via our sister company GIGL. This is critical to maintain the service and safety and standards of GIGM.

Please note the following:

Unclaimed properties are generally kept for 30 days before it is disposed off (except perishables which are discarded by next day to prevent contamination). If the perishable item becomes a health risk before before the end of the day, we reserve the right to dispose of it immediately.

Kindly reach us via phone on 08139851110 or email contact@gigm.com for more details. Please note that this may be subject to change, in accordance with modifications in our policies. For re claim of lost or forgotten property, you will be required to satisfy us that the item belongs to you.

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